Ice Maker only last three or four years
Retired firefighter
9/25/2017
I love this ice maker when they work. The current ice maker is our third. First ice maker when out after about three years. With the second purchase of the ice maker we decided we would go with the Kitchen-Aid extended service plan. What a waste!!!! After about four years the ice maker started making noises called for service and was told the ice maker has to no longer produce ice. It produced ice just make a noises we had never heard before. The ice maker even when new makes noises when operating so we knew what was normal. So they would not come out. The ice maker died about a month later and they came out to fix it. That fix lasted about six months and it died again.... fed up I purchased our current ice maker. I figure the money that I spent on the extended service plan for the years I had the second ice maker would pay for a new ice maker every three or four years.
Yes, I recommend this product
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Terrible - Stopped working after 4 days
Bill
8/18/2017
Bought this as part of new home construction. Stopped working after 4 days. Called the warranty department for KitchenAid, and the best they can do is get a person to diagnose it in two weeks. Depending on the problem, probably can't get it repaired for two weeks after that. We do live in a smaller town, but KitchenAid/Whirlpool just doesn't have the proper service network set up.
No, I do not recommend this product
Nice Amenity
Steve
7/12/2017
Very pleased with the ice maker. Easy to install.
Wish there was a way to dump the entire bucket of ice without having to use the scoop for everything.
Yes, I recommend this product
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Ice is great
Teddy
6/27/2017
Haven't had it long enough to give overall rating
Yes, I recommend this product
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Better than our last one
Marty
5/15/2017
This unit replaced another kitchen aid 18" ice make that we had for about 10 years . So far we like the features they've added like "max ice" and the internal water filter
Yes, I recommend this product
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Fine Ice Machine
Jim
5/3/2017
This is my second one. It lasted 10 years, I hope this one does too.
Yes, I recommend this product
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Great machine!
Bryan
4/13/2017
This is a great machine! it makes lots of ice and is very quiet.
Yes, I recommend this product
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The Best Ice Machine Available!!!
Ice ice baby
4/4/2017
Had this ice machine for a month and love it more each day. The best choice!
Yes, I recommend this product
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ICE-ICE-ICE BABY
Sippin pretty in Cisco
3/9/2017
We have been spoiled to an ice-maker for 9 years. When it went out I realized how dependent on it we had become. However, I would trade it in, in a heartbeat, for this new Kitchen Aid ice-maker! It makes ice at twice the speed the other one did. The cubes are a little slimmer which makes them attractive when serving a beverage. The new machine maintains the ice longer than our previous one did, and I am delighted this Kitchen Aid ice-machine is now part of our kitchen appliance family!
Yes, I recommend this product
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This thing was terrible.
ArchGE
3/6/2017
Obvious cheap build right out of the box. Parts are plastic and fit is flimsy. I know ice makers are notoriously noisy, especially in a residential application, but this one is right up there. Made ice fine for the first year then began to produce inconsistent cube size and quantity, even with recommended cleanings. Limped along with it for another year when the compressor went out. Our appliance repair guy said it wasn't worth the cost to fix. The only reason I went with this one is a kitchen remodel to stainless and we had an 18" space. KitchenAid seems to be the only one making this size. My new ice maker will be a 15" Scotsman commercial grade unit. I'll gladly install fillers on each side for the new fit. If I'm going to pay almost as much for an ice maker as a full size refrigerator, it better last as long as I need it to. My 20 year old one is in the garage and still making ice!
No, I do not recommend this product
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Great ice maker. Love the small wet ice cubes.
Grann
2/19/2017
Replaced same model that was 10 years old and had worked great.
Yes, I recommend this product
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Awesome icemaker.
Dabney Mitchell
2/17/2017
I've heard horror stories about built in icebreakers. My appliance guy, and friend Chuck Stokes was adamant about purchasing the kitchenaid due to lot maintenance. Looking around at other machines kitchenaid had the best ratings at a number of retailers at 4 star plus. I am truly enjoying it. Recommendation, opt for the drain pump.
Sincerely DPM
Yes, I recommend this product
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Astonishing horrible product
FedUpWithKAIcemakers
2/14/2017
Well, Icemaker # 3 (see 11/10/2016 review below) did get repaired in November. And now it's dead. AGAIN.
Additionally, as you can see from my review, KitchenAid responded with a "please send email...", which I did... and NEVER heard back from them. So, please do not be fooled that KitchenAid is truly responsive to its bad reviews.
Their telephone customer service people are also "sorry" that our icemaker doesn't work, but, other than that, are not particularly concerned with trying to make things right. To say that the customer service person sounded utterly disinterested in our experience would be an epic understatement.
So BAD product + BAD customer service = MISERABLE experience with KitchenAid icemakers.
I hope that this saves you the same headache. Stay AWAY from this product. It is, without question, one of the WORST items I have ever purchased.
No, I do not recommend this product
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Great under the counter ice maker ; filters incoming water
John / waterman
1/6/2017
Minerals and calcium in water take a toll on all the components of under the counter ice makers; frequent
cleaning is required to prevent damage to pumps, solenoid valves, etc. This model has a decent replaceable filter that rids the incoming water line of contaminants , I'm confident that this improved model will last longer and require less maintenance.
Yes, I recommend this product
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Great Features
Cat
12/30/2016
I am so happy with my new ice machine. The ice is the perfect size. Just hosted 2 parties and we had plenty of ice.
Yes, I recommend this product
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Unimpressed
Elizabeth
12/7/2016
I bought this ice maker less than six months ago, along with a full "dream kitchen" of Kitchenaid pro appliances. It was great at first but has now stopped making ice for the second time. Waiting 10 days for a service tech. All of my new appliances by Kitchenaid are failing or falling apart. Please do not buy these products! I can't wait to get rid of all of my Kitchenaid appliances and replace them with something else altogether. Anything would be an improvement.
No, I do not recommend this product
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Great ice production
Jeff the cook
12/6/2016
Upon receipt of the icemaker, which was a replacement for one that was 6 years old, installation was attempted and failed. The factory failed to connect an interior drain line so we had water shooting everywhere. After a repair, the icemaker has worked beautifully. Ice production is plentiful and precise. The associated sounds with the ice making process are minimal to our ears. We love having a bin full of ice at the ready. The option for increased production is also handy when company is here or we have a greater need.
Yes, I recommend this product
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Won't last a year
FedUpWithKAIcemakers
11/10/2016
We purchased our 2nd Kitchen Aid icemaker in Fall 2014. I cannot vouch for whatever happened to icemaker #1, because we moved from that house a few months after buying it, but welcome to the saga of icemaker #2.
The icemaker that we purchased lasted less than one year. When it failed, we attempted to have it repaired under warranty, but let me tell you - finding anyone who even knows what an icemaker is is almost a joke. After 6 service appointments, 3 of which were a total waste because they sent "qualified technicians" who thought they were coming to repair a 1) refrigerator 2) refrigerator icemaker and 3) a dishwasher (?!?!), it was declared irreparable and a new unit was finally sent to us. It then took 2 appointments to get it installed because, well, see above.
And then that unit didn't work. It would turn on but do nothing. Want to guess how many calls it took to first, get it checked out - "ma'am, I can't get the machine to do anything, I am not sure it works" - and then ultimately returned? We finally received the 3rd one in January of this year (2016).
It is now November, and, well, that one, too, has stopped working. I am absolutely sick to my stomach to think about having to deal with this again.
I seriously cannot warn you more strongly to NOT WASTE YOUR MONEY OR TIME. KitchenAid icemakers will cause you nothing but grief in the end, which is sad, because for ~10 months, the ice was lovely. But unless you want to spend a lot of money for an appliance you are going to have to replace every year, I'd say get a really good cooler and ice delivery service instead.
No, I do not recommend this product
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Awesome Ice Maker
Mike
11/5/2016
We have been very satisfied with the performance of this KitchenAid stand alone automatic ice maker. We entertain often and find that we always needed ice and purchased our first ice maker years ago. In March of 2016 we had to replace it and we're not disappointed as it does a great job!
I'm giving it a 4 star instead of 5 star rating just because the unit is very loud. Otherwise, I'm very happy with it.
We also love the look of the updated KitchenAid Architect series!
Yes, I recommend this product
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I love my CLEAR ICE!
Mark
11/1/2016
The best all round non-commercial ice maker made.
Yes, I recommend this product
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Under Counter 18" Ice Maker
crbstorm
10/8/2016
We have had series of Ice Makers. The reliability is poor and repair support is lousy. I brought the current one because my wife's insistence. The prior one was brought and install in 2005. It went thru a number of failures and in 2013 failed such that the repair technician said it was not repairable. We were then without an under Counter Ice Maker for 3 years and relied of the Refrigerator Ice Maker supplement by bags of Ice purchased at Publix.
No, I do not recommend this product
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Ice maker
Otter
10/7/2016
We had this for over 6 years in our home we just sold. This was the first thing we bought for our new home. Makes great ice and has been trouble free.
Yes, I recommend this product
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Love the ice but sound is loud
Margo
9/28/2016
Sound is continually loud. I like the rest tho
No, I do not recommend this product
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Replaced a previous Kitchenaid 18" Icemaker
B. Olsen
9/24/2016
This is a much improved model compared to the version that my builder installed in 2007. It is quiet and efficient. My only request is that it would make the "sonic" type ice.
Yes, I recommend this product
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Great Warranty
Val
9/18/2016
This is our second Kitchen Aid Ice Machine. The first one lasted 8 years and we were pleased with the performance, but the compressor finally gave out. This machine makes great ice and is quieter than the first. It is also easy to install.
Yes, I recommend this product
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Great!
SJS
9/7/2016
I bought this ice maker when we moved into a new house and it has been great!
Yes, I recommend this product
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Great height, can be easily installed under existing granite
Lynn
8/19/2016
Much, much better than the older units, so
happy I purchased this unit, highly recommend
Yes, I recommend this product
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Great Design
Jill
8/9/2016
We replaced a leaking 5 year old ice machine with a broken door. This model looks to be built better and feels sturdier.
Yes, I recommend this product
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Looks Nice, but stopped working after 6 months
HomeBuilder007
8/9/2016
This ice maker looks nice in our kitchen, but that is the only redeeming quality. This ice maker has stopped working twice since we have owned it. It was the mother board the first time and the compressor the second. We have only owned this unit for 6 months and 2 of those months it has not been functional. (3 week lead time for a service tech to come out). While the appearance is of high quality, the inner workings are junk. We will be buying a different brand sooner rather than later. We have had success with Kitchenaid appliances in the past, but it seems the quality is not what it once was.
No, I do not recommend this product
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Great appliance
T
7/26/2016
It's s little loud, and I wish the ice cube tray could be swapped out for a different size, such as a half moon shape. But other than that, we love it.
Yes, I recommend this product
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This is my 5th KitchenAid stand alone ice maker.
Happy Owner
7/20/2016
THIS MACHINE MAKES THE BEST TASTING ICE. IT IS QUIET,AND PRODUCES ADEQUATE VOLUMES OF ICE FOR EVERYDAY AND PARTY USES.
Yes, I recommend this product
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Ice maker
Dan
7/11/2016
I bought a new ice maker to replace a broken icemaker. Both kitchen aid 18 inch wide. Older machine lasted 4 years. New machine lasted two months. This is my third. We'll see if the third is a charm. Unfortunately, there are ok alternative machines.
No, I do not recommend this product
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It makes ICE!
Ike
6/24/2016
Holy wow does thing make ice. Like all day. POW!
Yes, I recommend this product
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Great ice, prone to breaking
Repairman experienced
5/20/2016
Kitchenaid undercounter icemaker was installed in 6 yr old home when we moved in. After putting hundreds of dollars into repeated repairs, we bought a replacement. It leaked the day it was installed. Four more repairs while under warranty and Kitchenaid gave us a new one. So far it is working, but we bought the extended warranty just in case... Love the ice and the convenience, but I would not have one if I didn't have an 18" hole in the newly renovated kitchen designed for one. Sorry Kitchenaid--I appreciate the replacement icemaker, but wish it hadn't been necessary.
No, I do not recommend this product
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Replacement Ice Maker
Mini Bob
4/2/2016
This is our 3rd ice maker in 23 years. They seem to last 10 - 12 years before needing replacement. This 2016 model is noisier and puts out more heat than the previous models. Still a must have item in our household.
Yes, I recommend this product
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Disappointed
PKL
2/22/2016
We purchased this for our new office building. It arrived damaged and we sent it back. Over 2 months later we received our new one. It worked for 2 weeks and we have had to replace a part on it. Not feeling real good about it so far.
No, I do not recommend this product
Brand new with bad fan
sugar
2/7/2016
They put in the ice maker and a week later I had no ice and the inside was very hot. Called for service and the fan was no good and they replaced it a week later. Of course I bought it to have for a very large party that week and so had to buy ice. It was fixed for the next Xmas Eve dinner. Not what I wanted to happen - but it is quiet and does work now.
Yes, I recommend this product
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Looks good, works great.
Holly
2/5/2016
Bought this for our office kitchen. Lots of use. Works like a charm. And, it's really elegant.
Yes, I recommend this product
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From outside a heavey looking machine
Bud
11/11/2015
This is my second KitchenAid ice maker. It is a great improvement over the last. Open the door and a bright light makes the ice look cool and fresh. It also has a built in filter which can be changed much, much easier. I feel I will be cleaning my unit less because of it.
Yes, I recommend this product
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good ice machine bad drain pump
Walt
11/8/2015
I have had my ice machine for 7 years and I am now buying my third drain pump. Great ice and machine works great as long as you clean it on schedule.
Yes, I recommend this product
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18" unnder-counter ice maker
Forensbro
11/5/2015
One of the few 18" under-counter ice makers available. Very quiet operation and makes plenty of gourmet quality ice. I bought the drain pump as an option. The unit was easily installed with clear and concise instructions. Thus far I have had no problems and therefore no complaites; great product if you need to fill an 18" wide space under your counter.
Yes, I recommend this product
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Love this ice maker!
Blair
11/5/2015
Makes lots of fantastic ice quickly. Love the cube size & shape, and so far no problems at all (had it 6 mos.)
Yes, I recommend this product
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Best Icemaker on the market
IceMan
10/29/2015
I love perfect ice - it makes all the difference in any drink scenario. This ice maker is a replacement for my last one that lasted 15 years. The two ice makers I owned before the KitchenAid lasted no more than 5 years each. Perfect Ice - perfectly reliable.
Yes, I recommend this product
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18" ICE MAKER
ICEY
10/21/2015
IT FITS THE HOLE WHERE THE FIRST ONE WAS I HOPE IT LASTS LONGER THAN THE 7 YEARS THAT THE FIRST ONE DID, HOPEFULLY THE FILTER WILL MAKE A DIFFERENCE. MAKES ICE AS EXPECTED
No, I do not recommend this product
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ICE MAKER
ROBERT
10/20/2015
2 MONTHS OLD AND ITS BROKE
WILL NOT MAKE ICE
WAITING FOR REPAIRS
HOLDING OPINION UNTIL REPAIRED
No, I do not recommend this product
Great machine!!
Chris
10/16/2015
I had a Kitchen Aid ice maker in my old house and I loved it. So, when I moved, I of course, was red the same kind. Never any trouble. Makes ice fast, which I need sometimes as I have a large family.
Yes, I recommend this product
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Awesome
I recently purchased this icemaker.
10/2/2015
So far it's great and I really like it!
Yes, I recommend this product
Like it for our bar area
La La
9/16/2015
We previously had a Kitchenaid ice maker and needed to replace it
Yes, I recommend this product
Poor Customer Service -- Atrocious
RDN12
7/20/2015
After less than a year in service this machine stopped making ice, in the middle of the summer of course. Five weeks and three 3 hour service appointments later and I still do not have an operating appliance. Based on current estimate the next service call will put me at 6 weeks and probably another week for parts and what will be then the fifth 3 hour service call. Ridiculously bad customer service!
No, I do not recommend this product
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